Submit a Repair Request
Please complete the form below to log your maintenance request. We always aim to complete repairs as quickly as possible, though slight delays can occur during unusually busy periods.
Recently moved in?
If you have just moved into your new home, please group all of your initial maintenance issues into a single submission. Our team will attend to them as soon as possible. Thank you for your patience.
Emergency Repairs
If your issue poses an immediate risk to life, property, or resident welfare, do not use this form.
Please call our Emergency Response Team immediately on 0114 266 9700 and select Option 3.
Emergency repairs include:
- Gas leaks
- Major water leaks or burst pipes
- Serious electrical faults
- Security issues, such as insecure exterior doors or windows
- Any other situation presenting an immediate danger to people or property
Standard Repairs
For all non-emergency maintenance, please proceed with the standard reporting process by filling out the form below.
Response Time Guidelines
Though we always aim to respond to repair requests asap, please read and acknowledge the Sheffield Council response time guidelines below:
Category - A (emergency) - Within 24 Hours
All repairs endangering the safety, health or security of the residents or the structure of the building e.g. gas leaks, major electrical faults, blocked WCs, major water leaks, repairs of insecure doors or windows.
Category - B (urgent) - Within 48 Hours
Complete breakdown of heating/hot water systems and serious lighting faults.
Category – C - Within 7 Working Days
All other urgent repairs affecting the structure and services but not regarded to be prejudicial to the safety, health or security of the residents or the structure of the building, e.g. direct water penetration, refrigerator breakdowns and major cooker faults.
Category – D - Within 3 Weeks
All other repairs reported but which do not affect the safety, health or security of the residents or the structure of the building and are services, which do not prevent reasonable occupation of the accommodation. Examples are plasterwork and minor furniture repairs.